TERMS & CONDITIONS
LACAVA LLC Terms & Conditions
Lacava reserves the right to change prices without notice. No price is guaranteed until it is confirmed in writing, which is valid for 60 (sixty) days from the confirmation date. The prices do not include shipping and handling charges.
In order to preserve the appearance and durability of the product, never use abrasive sponges, hydrochloric or acetic acids, ammonia or metal silicates. More detailed care instructions are included with every shipment and can also be found on our FAQ's page.
Many products are made of natural stone, woods, or metals. Because of the natural variations, and/or handmade nature of the products, slight differences are expected and are not deemed manufacturing defects.
Drawings provided herein are meant to give the user an idea of the product and are not made to scale. The sizes in inches are rounded up to the nearest 1/16. For further information, refer to the installation instructions included with the shipment.
LACAVA LLC provides a Limited Lifetime Warranty on its faucetry. This warrants any faucet, installed in a residential application, to be free of defects in material and workmanship for as long as the original consumer owns his or her home. Any product installed in a commercial application is covered under warranty for one year. LACAVA warrants all other products to be free from any defects in materials or workmanship, during normal residential or commercial use including all hinges, drawer slides, finishes, and general workmanship of the item for a period of one year. LACAVA warranties do not cover normal wear and tear, damages due to negligence, faulty installation, improper alterations and repairs, improper cleaning and care, or damages due to uses of the product other than its intended and normal use. If a defect is found under normal use, while under warranty, LACAVA will repair or replace the product (whichever cost is smaller to LACAVA) at its own expense (excluding shipping and installation charges). Under no circumstances is LACAVA responsible for installation/service fees or any dollar amount beyond the cost of the item. In addition, all LACAVA products are to be installed by experienced professionals properly licensed and bonded; otherwise, any LACAVA warranty and liability is to be considered waived. All warranties are non-transferable and proof of purchase is required for any warranty claim.
Once the merchandise is released to and accepted by the carrier, LACAVA's responsibility ends. LACAVA LLC is not responsible for damages occurring in transit. After the merchandise is delivered and the shipping document is signed, it becomes the property of the purchaser. We constantly improve the packaging as new technologies become available, but damages in transit may still occur. Therefore, we recommend that all packages be inspected by the purchaser in the carrier's presence upon delivery. In case of damages, either visible or concealed, the purchaser is responsible for filing any damage claim against the carrier. In this regretful circumstance, we suggest utter diligence to have the carrier's agent explain the steps to submit a valid claim against the carrier, as each carrier has different claim policies. Please document everything in writing, preferably on the shipping documents and have also the carrier's agent sign along. If you wish that Lacava assists you in the claim process, please fax or email us copies of the shipping and claim documents at your earliest convenience. In case of missing items, which could occur due to our mistake or a theft during transit, please follow same procedures as for shipping damages above, with the only difference that the claim concerns something completely missing, rather than damaged. Please take note of any visible tampering with the packaging in the presence of the carrier's agent before accepting the delivery with your signature. In case of missing items, you must also inform LACAVA and send us all related documents within 24 hours from the delivery date. We will open an internal investigation and check the inventory count to determine whether it was our error. If we verify it was our mistake, we will promptly ship the missing item(s) to the purchaser by standard ground at our cost.
If the product is not satisfactory for any reason different from defects, it can be returned to LACAVA LLC up to 30 (thirty) days from the shipping date after obtaining a Return Goods Authorization (RGA) valid for 60 (sixty) days. A restocking fee of 25% may apply. If the product is not returned to LACAVA within that timeframe, the RGA will be voided and no further RGAs will be issued for the product. The merchandise must be in salable condition, in its original packaging, and packed safely with the RGA number clearly marked on the outside packaging. To obtain an RGA number, please fax or email the request with a description of the reason for return. The merchandise must be in its original packaging and packed safely in accordance with the carrier's packing requirements, with the RGA number clearly marked on the outside packaging. LACAVA reserves the right not to issue any credit, if an approved RGA number has not been obtained. A restocking fee of 25% and applicable shipping charges to the customer and back will be deducted from the credit amount. Credit (excluding shipping and handling charges) will be given only for returns of intact products up to 30 days from the shipping date. After 30 days from the shipping date, no returns will be accepted. All returned merchandise is at the purchaser's risk and cost. Special order and custom made items are not returnable. Products must be inspected prior to installation and installation of the product means its acceptance. Product, once installed, cannot be returned. Damages occurring in installation are not considered defects and are not subject to return or refund.
LACAVA would like to thank you for considering us for your bathroom project and are confident that you will be able to enjoy our products for many years to come!