Lacava LLC Terms & Conditions

PRICES

Lacava reserves the right to change prices without notice. No price is guaranteed until it is confirmed in writing, which will be valid for 60 (sixty) days from the confirmation date. The prices do not include shipping and handling charges.

CARE INSTRUCTIONS

In order to preserve the appearance and durability of the product, never use abrasive sponges, hydrochloric or acetic acids, ammonia or metal silicates. More detailed care instructions are included with every shipment.

UNIQUENESS

Many products are made of natural stone, woods, or metals. Because of the natural variations, and/or handmade nature of the products, slight differences are expected and are not deemed manufacturing defects.

TECHNICAL SPECIFICATIONS

Drawings provided herein are meant to give the user an idea of the product and are not made to scale. The sizes in inches are rounded up to the nearest 1/16. For further information, refer to the installation instructions included with your shipment.

WARRANTY

Lacava does not make any warranties, expressed or implied, except for warranty that our product be free from manufacturing defects in material and workmanship for a period of one year from the date of purchase. If a product is determined to be defective when still under warranty, Lacava will repair or replace the product (whichever cost is smaller to Lacava) at its own expense (excluding shipping and installation charges). The warranty does not cover the normal wear and tear, damages due to negligence, improper installation, alterations, improper repairs, improper use, improper maintenance, or damages due to uses of the product other than its intended and normal use. In accordance with the laws of limitation and exclusion state by state, and therefore provided the duly exceptions, Lacava will not be held liable, in any event, for any special, indirect, incidental or consequential damages or losses (including but not limited to damages for loss of business, loss of profits, etc.) for breach of contract, tort (including negligence), product liability or otherwise, even if it has been advised of the possibility of such damages. Lacava’s liability on any claim (including negligence) will not in any case exceed the contract price paid by the original purchaser for the product claimed defective or unsuitable.

SHIPPING POLICIES

Once the merchandise is released to and accepted by the carrier, Lacava’s responsibility ends. Lacava LLC is not responsible for damages occurring in transit. After the merchandise is delivered and the shipping document is signed, it becomes the property of the purchaser. We constantly improve the packaging as new technologies become available, but damages in transit may still occur. Therefore, we recommend that all packages be inspected by the purchaser in the carrier’s presence upon delivery. In case of damages, either visible or concealed, the purchaser is responsible for filing any damage claim against the carrier. In this regretful circumstance, we suggest you be very conservative and have the carrier’s agent explain the steps to submit a valid claim against the carrier (as each carrier has different claim policies). Please document everything in writing, preferably on the shipping documents and have also the carrier’s agent sign along. If you wish us to assist you in the claim process, please fax us copies of the shipping and claim documents at your earliest convenience. In case of shortages, since we don’t know whether it is due our mistake or a theft during transit, please follow same process as above for shipping damages, with the only difference that the claim will be about something completely missing, rather than damaged. Please take note in the presence of carrier’s agent of any visible manumission of the packaging. In case of shortages, you also have to inform Lacava and send to Lacava all related documents within 24 hours from the delivery date. We will open an internal investigation and check the inventory count to determine if it was a mistake on our part. If we realize it was our mistake, we will promptly ship the missing item(s) to the purchaser by standard ground at our cost.

RETURN POLICIES

Lacava will replace any product non-conforming with ordered product due to production defects only after the non-conforming product is returned to Lacava’s warehouse in salable condition within 30 (thirty) days from the shipping date. In any case, Lacava does not cover installation costs. If the product is not satisfactory for any reason different from defects, it can be returned to Lacava LLC up to 30 (thirty) days from the shipping date after obtaining a Return Goods Authorization (RGA) valid for 60 (sixty) days. If the product is not returned to Lacava within that timeframe, the RGA will be voided and no further RGAs will be issued for the product. The merchandise must be in its original packaging and packed safely. A restocking fee of 25 percent and applicable shipping charges to the customer and back will be deducted from the credit amount. Credit (excluding shipping and handling charges) will be given only for returns of intact products up to 30 days from the shipping date. After 30 days from the shipping date, no returns will be accepted. All returned merchandise is at the purchaser’s risk and cost. Special order and custom made items are not returnable. Products must be inspected prior to installation. Installation of the product means its acceptance. Product once installed cannot be returned. Damages occurring in installation are not considered defects and are not subject to return or refund.

Thank you for your purchase at Lacava.

LACAVA, L.L.C.