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LACAVA |
LACAVA Frequently Asked Questions General Information Once I place my order, when can I expect delivery? Technical Information Once I place my order, when can I expect delivery? Most orders for in stock items, that ship UPS ground or Common Carrier (Motor Freight) have a lead time of 5-10 business days. Any order for in-stock items, with expedited shipping (i.e. Next Day Air, 2 Day Air, or 3 Day select), that is received on a regular business day by 2pm CST will ship the same day, otherwise it will ship on the next business day. We do not currently offer any kind of expedited shipping for items that ship on a skid by motor freight (i.e. vanities and some large sinks). All LACAVA orders are shipped from our warehouse in Chicago, IL. The lead times for items that are not in stock when purchased varies, depending on the item that is being ordered. You will receive a lead time estimate for each backordered item on your order confirmation within 24 hours of when your transaction is completed. This lead time estimate will provide you with a two-week window of when we expect to receive the item back in stock. Lead time estimates are subject to change, and if the expected lead time changes while the item is on backorder, you will be notified accordingly. What are the recommended cleaning and care instructions for LACAVA woodwork? Since our wood countertops and vanities are made for use in the bathroom, they are treated with several different sealants and coats to help protect them from moisture and humidity. However some special cleaning and care instructions should be followed to help ensure that the finish will continue to look new and clean for years to come. The surface should be cleaned with a soft cloth using cleaning agents designated for wood care, such as Pledge, Murphy’s Oil, or soapy water. NEVER use coarse abrasive materials which will scratch and discolor the surface and always avoid using products that contain ammonia or bleach. Prolonged exposure to water can also discolor and damage the wood surface, so wiping the wood surface dry after each use is highly recommended. Damage due to improper cleaning and care will not be accepted as a valid reason for a return or exchange and may void the warranty. How is LACAVA woodwork constructed? All of LACAVA’s woodwork is 100% handmade in the USA by skilled master craftsmen. The frames and legs of most of our woodwork are made from solid wood; the doors, side panels and countertops are constructed of a veneered select grade multi-layer core board. We do not use solid wood for large side panels or doors, because large flat pieces of solid wood can be prone to warping when used in the high humidity environment of most bathrooms. All of LACAVA’s woodwork is also finished with a vinyl sealer and top coat that provides the wood extra protection from water and humidity. We do not use any laminates or MDF (medium-density fiberboard), which are both typically used in cheap, low quality furniture. In addition, only the highest quality hardware, concealed European hinges and soft closing drawer glides are used. All of our furniture is available in any of our standard finishes and can be fully customized upon request (please request a quote). What are LACAVA's return policies? Any return must be processed through the original purchaser. Lacava will replace any defective item only after the non-conforming product is returned to Lacava’s warehouse in salable condition within 30 days from the shipping date. In any case, LACAVA does not cover installation costs. If the product is not satisfactory for any reason different from defects, it can be returned to Lacava LLC up to 30 days from the shipping date after obtaining a Return Goods Authorization (RGA), which is valid for 60 days. If the product is not returned to Lacava within that timeframe, the RGA will be voided and no further RGAs will be issued for the product. The merchandise must be in its original packaging and packed safely. A restocking fee of 25 percent and applicable shipping charges to the customer and back will be deducted from the credit amount. Credit (excluding shipping and handling charges) will be given only for returns of intact products up to 30 days from the shipping date. After 30 days from the shipping date, no returns will be accepted. All returned merchandise is at the purchaser’s risk and cost and any special order or custom made items are not returnable. Products must be inspected prior to installation. Installation of the product means its acceptance and a product cannot be returned once it is installed. Damages occurring in installation are not considered defects and are not subject to return or refund. How do I obtain warranty replacement parts for a LACAVA fixture? In order to obtain replacement parts for a LACAVA fixture still under warranty, the original purchaser has to send the request in writing, referencing the original purchase order number. Parts may only be requested directly from LACAVA if the order was placed direct, otherwise the request would have to go through the original place of purchase. Do I need to purchase a LACAVA drain with my LACAVA washbasin? All of LACAVA’s porcelain washbasins are of an Italian design, therefore the size of the drain hole is slightly larger than that of a standard American washbasin. A standard sized drain has a diameter of 1 ¼”, however all LACAVA drains are slightly oversized with a diameter of 1 ½” , which is typical of European plumbing. This is why a standard sized drain will not fit properly and our sinks require a European sized drain instead (i.e. item numbers 7100-12, 7100-13, & 7100-16). Typically we would recommend purchasing one of our drains with one of our sinks to ensure that everything fits together properly. What is an overflow and how can I tell if I need a drain with or without overflow holes? An overflow is a small hole along the inside wall of a sink that prevents water from spilling out of the sink if the drain itself is closed or clogged. The water drains through a channel inside the porcelain until it meets the drain at the bottom of the sink, so a drain with overflow holes is needed when a sink has an overflow, in order for the excess water to drain properly. If the sink does not have an overflow, then a drain without overflow holes would be required to prevent any leaks. What is the difference between a click-clack drain, grid drain, and pop-up drain? A click-clack drain (item #7100-16), also called a touch drain, is a domed drain where the user pushes down on the dome to close the drain and pushes it again to open it. Although the grid drain (item #7100-13) looks the same as the click-clack drain, the grid drain does not close and will allow water to drain out at all times. This type of drain is the most commonly used in settings where you do not want the sink to be filled with water, such as in a commercial setting. Grid drains are also recommended for very shallow sinks or sinks without an overflow. The pop-up drain (item #7100-12) opens and closes by attaching its horizontal rod to the pop-up rod found on the back of most deck-mounted faucets. If the faucet does not have a pop-up rod, then the pop-up drain would operate by lifting and lowering its handle below the sink. This drain can only be used with sinks that have an overflow. What is the difference between a thermostatic valve, stop valve, and mixer? A thermostatic valve controls temperature only and cannot control volume or shut off the water in any way. Typically this valve would be used in combination with one or several stop (volume) valves. A stop valve, also called a volume control or volume valve, only controls the flow of the water and does not control temperature. Typically stop valves are used in combination with a thermostatic valve, so that several different functions (i.e. showerhead, hand shower, and tub spout) can be turned on at the same time if needed, and at the same temperature. Also, one stop valve can be used to control the hot water and one for the cold water, in which case the user can then set the desired temperature by simply adjusting each handle. In this application, no thermostatic valve would be needed, since hot and cold are each set using their designated handle. A single-lever mixer controls both temperature and volume in one handle. Usually the handle would move up and down to control volume and would swivel left and right for hot and cold. Often times single-lever mixers also have an integrated two-way diverter, so that the water flow can be switched from one fixture to the next (i.e. from tub spout to showerhead). Some single-lever mixers are also pressure balanced, which means that the valve maintains the same flow rate, no matter what the difference in pressure between the hot and cold water supply. This allows the valve to keep the water at a certain temperature and prevents anyone from being hit with a blast of cold or hot water, should the pressures change at all. If the mixer is not pressure-balanced, then it is suggested (and required in many areas) that it be installed in combination with a Remote Pressure Balancing Valve (RPBV). A vessel sink, also called an above-counter sink, can be installed on top of a countertop or some can also be used as the actual top of a vanity base, which would typically provide the storage space in this application. Most have a finished exterior and work well with wall-mounted faucets, although many vessel sinks can also accommodate a deck-mounted faucet. To see recommended installation instructions you can click here. A wall-mounted sink gets mounted directly onto the wall of your bathroom using some kind of mounting bolts or brackets (which is provided with any LACAVA washbasin). One of the advantages of these sinks is that they take up very little space, making them perfect for small bathrooms or powder rooms. Although these sinks do not have any storage space themselves, they typically leave plenty of room for cabinetry or shelves. In addition, they provide barrier free access, making them perfect for children and those in wheelchairs. Many wall-mounted sinks can also be used as a vessel sink. To see recommended installation instructions you can click here. What is a drop-in or semi-recessed sink? A drop-in sink, also called a self-rimming sink, have a finished lip that allows part of the sink to sit above the countertop. These sinks usually have a partially finished exterior, since some of it will be exposed, while the other part will be hidden below the countertop. A semi-recessed sink has a similar installation, however they sit on the very front edge of the mounting surface so only the back portion of the sink gets dropped in, while front part overhangs the countertop. To see recommended installation instructions you can click here. What is an under-mounted sink? An under-mounted sink gets attached to the underside of a countertop with under-mounting clips, leaving only the interior of the sink exposed. These sinks are easy to clean and work well with most vanities that have stone countertops. Usually the countertop has a cutout made that has slightly smaller dimensions than the sink, which allows the countertop to have a slight overhang. To see recommended installation instructions you can click here. Is a sink cut out provided with a LACAVA vanity? Typically a sink cut out is needed for most wooden countertops and can often be performed on site. However upon request, LACAVA can provide the sink cut out on a vanity only if a specific location and size is specified at the time of order. The cutout is provided for free if the vanity is ordered with one our washbasins; otherwise there would be a $50 charge. Many of our stone tops come with a cutout, since it is made for use with one specific LACAVA sink. Having one of these tops made with an alternative cutout or no cutout would be considered a custom job. Can LACAVA furniture be customized? Since all of our furniture is made locally in Chicago, Il, we have the unique ability to customize any of our woodwork. Any feature of our furniture can be customized including, but not limited to, basic dimensional changes, custom finishes, adding or subtracting doors & drawers, and even creating completely new custom items. Typically the lead time for custom woodwork & metalwork is 6-8 weeks. Please request a custom quote request by fax or email for more information. How can excessive splashing from a faucet be prevented or corrected? In some applications a specific sink and faucet combination can result in excessive splashing when the water hits the bottom of the sink. The most common reason for this is when a shallow sink is paired with a faucet that is too tall, is wall-mounted too high, or puts out too much water. Faucets can have many different flow rates from water saving rates of less than 2.5 GPM to waterfall faucets that have a flow rate upwards of 6 GPM. Typically a standard sized faucet with a relatively low flow rate and aerator would be preferred when using a sink with a depth of less than 4". An aerator allows the water to fall softly when it hits the sink and can make a big difference if there is a splashing problem. If a wall-mounted faucet is used, it should be mounted no higher than 4" above the edge of the sink, particularly if the sink is shallow and/or a waterfall faucet (or faucet with no aerator) is being used. There are companies that manufacture inline flow restictors, which can lower the flow rate of any given faucet, however LACAVA does not manufacture or sell these. Usually sinks with a depth of over 6" do not have a problem with splashing and can accomodate most faucets. |
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